Kimberly Stephens receives Public Service Award

Kimberly Stephens, Lake EMS Communications Manager

At the South Lake Chamber of Commerce 24th Annual Ambassadors Breakfast on 16 February 2018, CEO Clinton Pownall introduced the Public Service Award winner: Kimberly Stephens, Communications Manager at Lake EMS.

Kimberly has dedicated 29 years of service to the citizens of Lake County. She leads a team of 911 Communications Professionals that together helps to ensure our Public Safety System operates efficiently, while providing an extraordinary level of service. Her daily commitment to these efforts is what helps make our county exceptional.


True North Award – February 2018

L-R: Carmen Carroll, Kimberly Stephens, Communications Manager; Telecommunicator Marco Gallardo; Tim Sullivan, Chairman; Jerry Smith, Executive Director

Marco Gallardo, Telecommunicator I, received the True North Award at the Lake EMS Board meeting on 13 February 2018. Mr. Gallardo went above and beyond what his normal job duties require of him on two separate occasions.

Our mission at Lake EMS is to serve our communities by providing exceptional patient care and extraordinary customer service through compassion, knowledge, clinical sophistication and the integrity of our organization. Mr. Gallardo embodies the Lake EMS mission completely, and that is why he is received the True North Award.

Lake EMS is Center of Excellence

by Leigh Neely at Healthy Living Magazine •

After completing an intensive 20-step process to reaccredit as an Accredited Center of Excellence (ACE), Lake Emergency Medical Services, Inc., in Mount Dora, has a received a distinction that places it among the highest-performing EMS agencies in the world. The communication center is the 125th emergency dispatch center in the world to receive International Academies of Emergency Dispatch.

[Read the entire Lake Healthy Living article]